Contact Us
Whether you have a question about one of our casino reviews, a correction to flag, or a general enquiry about how Canada Casino works, this page explains the best way to reach us and what happens next.
How to Reach Us
The fastest way to get in touch is by email. Send your message to [email protected] and a member of the editorial team will respond within two business days. We read every message, though we are not always able to reply individually to feedback that does not require a response.
When writing to us, please include:
- A clear subject line describing your query
- The page URL you are asking about, if your question relates to specific content
- Your name, so we can address you properly
What We Can Help With
Our team handles the following types of enquiries:
- Content corrections — If you believe information on a review or comparison page is inaccurate or out of date, please let us know. We take factual accuracy seriously and investigate every report.
- Editorial questions — Questions about how we research, rate and rank the Canadian online casinos featured on Canada Casino.
- Affiliate and partnership enquiries — If you represent an operator or affiliate network and would like to discuss how Canada Casino works commercially, contact us at the email above with a brief outline of your proposal.
- General feedback — Suggestions for new content, topics you would like us to cover, or comments on the site's usability are all welcome.
What We Are Not Able to Help With
Canada Casino is an independent comparison and review site. We do not operate any casino or gambling service ourselves. That means we cannot:
- Access or amend your account at any casino listed on this site
- Intervene in deposit, withdrawal or bonus disputes with an operator
- Process refunds or payments of any kind
- Provide legal or financial advice
For account-level support, please contact the casino directly using the support details on their own site. If you have a dispute that cannot be resolved with the operator, the relevant provincial regulator or an independent dispute resolution service may be able to assist.
Responsible Gambling Support
If you are concerned about your own gambling or that of someone close to you, our responsible gambling guidance covers the tools and organisations available to players in Canada. We encourage anyone who needs support to reach out to those services directly — they are equipped to help in ways that a comparison site cannot be.
About the Team Behind This Site
Canada Casino is run by a small editorial team with a focus on the Canadian online casino market. Our reviews are based on desk research and verified information rather than undisclosed sponsored copy. You can read more about our approach and the people involved on the About Us page.
All content is reviewed for accuracy on a regular basis. If something looks wrong or has changed since we last updated it, an email to the address above is the quickest way to get it looked at.
Response Times
| Enquiry Type | Expected Response |
|---|---|
| Content corrections and factual queries | Within 2 business days |
| Partnership and commercial enquiries | Within 3–5 business days |
| General feedback | We read all messages; replies where applicable |
We do not operate a live chat or telephone line at this time. Email remains the most reliable channel for all queries.
Thank you for taking the time to read or use Canada Casino. Maintaining accurate, useful information for Canadian players matters to us, and your feedback is a genuine part of how we keep the site up to standard. You can also review our terms and conditions if you have questions about how the site operates more broadly.